My parcel may be missing

Check tracking and keep the order details

Read the latest official tracking updates. If a parcel is marked delivered, check the delivery location and any permitted recipient or safe place.

If you still cannot locate it, contact the carrier and customer care with the order number, tracking reference and the date of the last update.

Keep the communication and any delivery evidence. A refund or replacement must be considered for the individual case; it is not automatic on the basis of a delayed tracking update.