What to do after a missed delivery

Follow the carrier’s delivery instructions

Check the official tracking page for a delivery attempt, collection point or redelivery option. Verify any deadline directly with the carrier.

Use the tracking number associated with your order. If you cannot arrange collection or redelivery, contact the carrier and notify customer care with your order number.

Keep any delivery notice. Do not pay a fee requested through an unfamiliar message without verifying it through the carrier’s official channel.