Changing a delivery address

Act before the parcel is dispatched

Check the address carefully before confirming an order. If you notice a mistake afterwards, contact customer care promptly with the order number and the corrected details.

An address change request is not confirmation that it can be made. The options depend on the order’s current status and any carrier restrictions.

If the parcel has already been handed to a carrier, use its official instructions and tell customer care about the issue. Updating an account address alone may not update an existing order.