Reporting an item that differs from its description

Keep the item and document the issue

If an item arrives with an issue, photograph the item, packaging and the area of concern. Keep the packaging and any labels while you contact us.

Provide your order number, the product number and a clear description of how the item differs from the listing.

Contact us promptly through the support page to discuss the next steps. Do not alter, clean or send the item back before receiving return instructions.