Raising an authenticity concern

Keep the item and supporting details

If you have a concern about an item, note the order number and product number. Photograph the feature you are concerned about and keep any documents supplied with the piece.

Do not remove labels, alter the item or send it to an address found elsewhere before receiving instructions. Keep the original packaging while the issue is reviewed.

Use the customer-care details supplied with your order to describe the concern. Include clear evidence and explain which aspect needs review.